KAPP TECHNOLOGIES IS DEDICATED TO PROVIDING TOP-QUALITY SERVICE
Our team of engineers, service technicians and software experts provide permanent production support. They contribute to the process, change, improve, and continuously implement new ideas. This quality controlling facilitates recognizing errors before they even happen. Our KAPP and NILES service personnel respond quickly. Experts of our service task force in Coburg (Germany), Boulder (USA), Diadema (Brazil) and JiaShan (China) focus on recognizing errors, finding solutions and remedying problems. Regardless where the problem in the world occurs, we send one of our experts with the proper spare part. Customer service for us means immediate response!
- remote diagnostics, remote operating and data transfer via modem
- 24 h response time within North America
- on-call service
- service hotline: (303) 630 1790
- technology training
- preventive maintenance contracts
- maintenance training (electrical and mechanical)
Large Inventory of Common Spare Parts
With $2 Million in Spare Parts inventory, chances are we will have the part you need. Kapp Technologies stocks only the highest quality OEM parts; we also warranty every part we sell to be free of defect.
In more uncommon situations we also have a direct relationship with our parent company as well as the various vendors that make every single part of our machines. If you need a part, we can get it for you at a competitive price.
Order a common spares parts package; be prepared and receive a discount at the same time! Contact us for details about your specific machine.
Our staff in the Parts Department is well versed and knowledgeable about our machines. In almost any circumstance they can assist you in finding the exact part you might need.
Phone/Internet Application Support
- o Free phone and email support from Boulder and Germany as needed
- o Calculations for grinding technology at no charge
- o Skype video training/support from Boulder
Onsite Application Support
- o Generally available 24hr response time in cases of urgency
- o Application Engineering visits quarterly on pre-arranged basis or as a courtesy when in the area
- o Specific proficiency visits at normal service rates
- o Preventative Maintenance Plans
Boulder Application Support
- o Rocky Mountain Gear Finishing School
- o Customer specific training in Boulder